When does my print issue arrive?
Apex Magazine is digital only.
When can I expect the new issue?
A new issue of Apex Magazine is released the first Tuesday of every other month. Current release months are January/March/May/July/September/November.
How will I know a new issue is available?
If you are an active subscriber, on release day, you will receive an email from the file service we use to deliver digital goods (Fetchapp). This email will contain a link that will allow you to download the new issue.
What formats do you provide?
Our issues are provided in three file types: epub, mobi, and PDF.
All our digital goods are DRM-free and pass the latest version of EPUBcheck (the official conformance checker of the epub format).
How long is a subscription?
Our current subscription is for one year.
How does your recurring billing work?
We use a recurring billing application to automatically renew your subscription annually. You can choose to turn off this automatic renewal any time. You can also cancel your subscription at any time.
The recurring billing app will email you a week before your subscription expires to let you know that your renewal is upcoming and that you will be charged.
If the charge is denied (98% of the time it's because the card on file has expired) you'll receive an email about the denial and the app will try one more time in three days.
The zine used to have a digital library of all my files. Where did it go?
To create cohesion between our shops and different products, we switched how we manage subscriptions to match how digital products are handled on our Patreon and ApexBookCompany.com. We no longer maintain a user digital library.
However, our digital goods service (Fetchapp) maintains a complete history of your orders. Go to https://apexdigest.fetchapp.com/orders and enter your order number and order email.
What if my question isn't in the FAQ or I need store assistance in another manner?
You can always email the publisher, Jason Sizemore. He's chronically online and responds quickly (most of the time). His email is jason@apexbookcompany.com.
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